Job Description

Join the SmartCare team!

Internal Candidates please complete a Transfer Request Form located on the HR page of the intranet.

The Client Coordinator is the point person as the first tier of communication working directly with SmartCare independent physicians/clients on a daily basis for client needs. Assisting management with new client billing go live to include preparing, submitting, faxing and following up on all SCMG Connect AURFS, SCMG ACES and other forms required for new clients. Assisting new clients and existing clients with insurance website set up, Office Ally accounts etc. Assist clients for SCMG Cerner Go-live to include assisting with PM functionality, adding demographics, adding appointments and insurance payers and business critical patient information into the AllScripts/Cerner Electronic Practice Management system including: Charge capture and importing, demographics, appropriate insurances and, verified charges, and all necessary adjustments. The ability to assist with Payment posting and balancing of ERA EOB’s, paper checks/EOB’s and unassigned payments. Assisting Account Reps with printing and working client statements.

Skills / Requirements

Must have experience with Physician medical billing, excellent customer service, communication skills and the ability to assist patients and clients in a calm and professional demeanor.  Excellent organizational and follow up skills, Knowledge of insurance websites and eligibility processes and Microsoft Office skills with emphasis in Excel. Must be able to mulit-task under pressure and meet hard deadlines. Familiar with various insurances (HMO vs. PPO), ICD-10 and CPT codes and insurance website eligibility. Allscripts and Cerner experience a plus. PM go-lives, set up and training experience a plus.